![]() ![]() I am having the same issue as the original post stated. This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.Īfter taking all the steps you suggested on here it says i have the latest update. Now, select Automatic from the drop down for Look for Windows Biometric Service, and double click on it. HP website and click on Let HP detect your product.Īlso, check if the Windows Biometric Service is running properly. If there is any hidden device, right click on it and selectĪlternatively, you can also try downloading the drivers from the computer Manufacturer’s website. ![]() If you see Biometric devices, expand it and check if there is any I would suggest you to check if there are any hidden drivers for the Biometric device in Device Manager. Winver in the search bar on the Taskbar and hit Which build version of Windows 10 is installed on the computer currently? To check type: I’ll help you with this issue.Īre you aware of any changes made to the computer prior to this issue? I understand that you are unable to use Windows Hello Fingerprint Reader on your computer. I appreciate the efforts taken by you in resolving this issue. Thank you for writing to Microsoft Community Forums.
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